What if?

The performance is sold out?

It is not the case that all performances are sold out within a day and even if a performance has officially sold out it doesn't mean you will miss out. You can leave your name and telephone number at the box office and if there are any cancellations you will be contacted. Tickets also often become available on the day of the performance. It is a good idea to come to the box office an hour before the show starts. We cannot guarantee anything, but it is definitely worth a try!

I lost or forgot my ticket?

Up to 15 minutes before the performance you can get a duplicate from our box offices. There is a €2 charge.

I want a refund or a ticket exchange?

Tickets are not refunded unless the performance is cancelled. Tickets will not be refunded even if the performance is interrupted after the first act. Season ticket holders are allowed to exchange a ticket once a season. 

I want to give someone an Opera ticket?

Going to the opera is an ideal gift. You determine the amount of the gift voucher. The voucher is valid for 2 years and if the amount is not spent in one go the recipient is given a credit note for the remaining amount which is again valid for 2 years. Gift vouchers can be bought online or at the box office. 

Order a gift voucher